Industry: Private

Employment Type: Full Time

Work Hours: 8

Salary: $20 To $30/An Hour

Location: United States

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Full Job Description

Service Team Lead Position at Innovatech Solutions

Innovatech Solutions is a leader in delivering cutting-edge technology solutions for businesses across various sectors. As we expand our operations, we are seeking a dynamic and experienced Service Team Lead to join our team. In this role, you will spearhead our customer service initiatives, ensuring that our clients receive the outstanding service they have come to expect from us.

Position Overview

As the Service Team Lead, you will be responsible for overseeing a team of dedicated customer service representatives. Your primary goal will be to deliver exceptional service while fostering an environment of teamwork, growth, and development within the team.

Key Responsibilities

• Lead and manage the service team, providing guidance and support to ensure high performance.
• Monitor and evaluate service level metrics to enhance team performance and customer satisfaction.
• Develop and implement training programs to empower team members.
• Act as a point of contact for escalated customer issues and address them promptly.
• Collaborate with other departments to streamline processes and improve overall service delivery.
• Conduct regular team meetings to provide updates, feedback, and support.
• Foster a culture of continuous improvement and innovation within the service team.
• Utilize data analytics to report on team performance and customer feedback.
• Stay updated on industry trends to maintain a competitive edge in customer service.

Qualifications

• Bachelor’s degree in Business Administration, Management, or a related field.
• A minimum of 3 years of experience in customer service management.
• Proven track record of leading teams in a service-oriented environment.
• Strong interpersonal and communication skills, with a customer-centric focus.
• Ability to analyze data and metrics to drive decision-making.
• Exceptional problem-solving and conflict-resolution capabilities.
• Proficient in customer service software and Microsoft Office Suite.
• Experience in training and developing staff is highly desirable.

Why Join Innovatech Solutions?

At Innovatech Solutions, we believe that our employees are our greatest asset. We prioritize professional growth, and we are committed to fostering a culture of collaboration and inclusivity. In addition to a competitive salary, we offer:

• Comprehensive health benefits, including medical, dental, and vision coverage.
• Retirement savings plans with company matching.
• Generous paid time off and holiday schedule.
• Opportunities for career advancement and professional development.
• A collaborative work environment that values creativity and innovation.

Application Process

We invite motivated and dedicated individuals to apply for our service team lead jobs at Innovatech Solutions. To submit your application, please fill out the form on this page, including your resume and a cover letter detailing your relevant experience and why you would be a great fit for our team.

Equal Opportunity Employer

Innovatech Solutions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or disability status.

We look forward to receiving your application and potentially welcoming you to our thriving team at Innovatech Solutions!