Industry: Private

Employment Type: Contractor

Work Hours: 8

Salary: $20 To $30/An Hour

Location: United States

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Full Job Description

Service Operations Manager Job

Are you a strategic thinker with a passion for service excellence? Do you have a proven track record of improving operational efficiency and customer satisfaction? If so, we want you to help us elevate our service standards! We are seeking an experienced Service Operations Manager to join our growing team in Seattle, WA.

About Us

At XYZ Corporation, we pride ourselves on delivering exceptional service to our clients. We are leaders in the industry with over 15 years of experience, serving clients across various sectors, including technology, healthcare, and finance. Our dedicated team is our greatest asset and as we expand, we are looking for a talented Service Operations Manager to help us raise the bar even higher.

Key Responsibilities

• Develop and implement operational strategies that enhance service delivery and improve customer satisfaction.
• Analyze service operations processes, identifying areas for improvement and implementing best practices.
• Lead a team of service specialists, providing coaching, feedback, and development opportunities.
• Monitor service level agreements (SLAs) and key performance indicators (KPIs) to ensure compliance and optimize performance.
• Collaborate with cross-functional teams to integrate service operations with sales, marketing, and product development.
• Manage customer escalations and ensure timely resolutions to maintain high levels of customer loyalty.
• Prepare and present operational reports to senior management, ensuring transparency and accountability.
• Foster a positive team culture that emphasizes collaboration, innovation, and continuous improvement.

Requirements

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• Proven experience in service operations or a similar role, preferably in a leadership capacity (5+ years).
• Strong knowledge of service delivery frameworks and methodologies, such as ITIL or Six Sigma.
• Exceptional analytical and problem-solving skills.
• Demonstrated ability to lead teams and drive cross-departmental initiatives.
• Excellent communication and interpersonal skills with a customer-focused mindset.
• Proficient in service management tools and software applications.
• Ability to work in a fast-paced environment and manage multiple priorities effectively.

What We Offer

We recognize that our employees are the backbone of our organization. In addition to providing a supportive work environment, we offer:

• Competitive salary with performance-based bonuses.
• Comprehensive health, dental, and vision insurance programs.
• Generous paid time off (PTO) and holidays.
• 401(k) plan with company matching.
• Opportunities for professional growth and development, including training programs and conferences.
• A collaborative and innovative work culture that values diversity and inclusion.

Our Culture

At XYZ Corporation, we believe that a positive work environment sets the foundation for success. Our culture is built on:

• Integrity: We act with honesty and adhere to the strongest ethical standards.
• Teamwork: We understand the importance of collaboration and celebrate collective achievements.
• Innovation: We encourage thinking outside the box and embracing new ideas and approaches.
• Customer Focus: We are committed to providing exceptional service and exceeding customer expectations.

How to Apply

If you are excited about the opportunity to lead our service operations and make a significant impact on our organization, we invite you to apply for this Service Operations Manager job. Please submit your resume and a cover letter detailing your relevant experience on this page.

Equal Opportunity Employer

XYZ Corporation is an equal-opportunity employer. We are committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.

Join us in our mission to deliver exceptional service and achieve operational excellence. We look forward to reviewing your application!