Join Our Team as a Printing Customer Service Representative

Are you passionate about delivering excellent customer service and ensuring client satisfaction? Do you have a keen eye for detail and a desire to help others achieve their vision? If so, we invite you to apply for the position of Printing Customer Service Representative at our leading printing company.

About Us

At PrintMasters, we pride ourselves on our commitment to quality, reliability, and innovation in the printing industry. With over 15 years of experience, we provide a wide range of printing solutions, including digital printing, offset printing, and large-format printing. Our team is dedicated to helping our clients bring their ideas to life, ensuring that each project is handled with care and professionalism.

Position Overview

The Printing Customer Service Representative is a critical role within our organization. This position is responsible for managing customer inquiries, providing accurate information, and facilitating smooth communication between clients and production teams. The ideal candidate will have a strong customer service background, an understanding of the printing process, and excellent communication skills.

Key Responsibilities

Serve as the primary contact for customers regarding their printing orders and inquiries.
Provide detailed information about products, pricing, and services to customers.
Manage order processing from initiation to completion, ensuring timely delivery.
Collaborate with design and production teams to ensure customer specifications are met.
Address customer concerns and resolve issues efficiently and professionally.
Maintain accurate records of customer interactions and transactions.
Ensure customer satisfaction by going above and beyond to meet their needs.
Stay updated with industry trends, products, and services to provide informed assistance.

Qualifications

High school diploma or equivalent required; associate or bachelor’s degree preferred.
Minimum of 2 years of experience in customer service, preferably in the printing or related industry.
Strong understanding of printing techniques and terminology.
Excellent verbal and written communication skills.
Proficient in Microsoft Office Suite and customer relationship management (CRM) software.
Strong problem-solving skills and a customer-centric approach.
Ability to multitask and work in a fast-paced environment.

What We Offer

At PrintMasters, we believe that our employees are our greatest asset. Therefore, we offer a competitive salary and a comprehensive benefits package, including:

Health, dental, and vision insurance
Retirement savings plan with company matching
Paid time off and holiday pay
Ongoing training and professional development opportunities
A positive and collaborative work environment

Why Join Us?

By working with us, you will be part of a dedicated team committed to excellence in the printing industry. Our goal is to not only produce high-quality prints but also to provide an outstanding customer experience that leads to long-term relationships with our clients.

Apply Today!

If you are excited about this opportunity and believe you fit the printing customer service job description outlined above, we encourage you to apply right here on this page. We look forward to hearing from you!