Industry: Private

Employment Type: Part Time

Work Hours: 8

Salary: $20 To $30/An Hour

Location: United States

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Full Job Description

Your Future Starts Here: CIMB Customer Service Job

At CIMB, we believe that our employees are our greatest asset. We are dedicated to providing exceptional service to our customers, and we are looking for passionate individuals to join our team in our Customer Service department. If you are enthusiastic about helping others and seeking a fulfilling career in the banking industry, this CIMB customer service job could be the perfect fit for you!

Why Choose CIMB?

CIMB is one of Southeast Asia’s leading universal banking groups, providing a wide range of financial products and services to our customers. With a strong commitment to customer satisfaction, we strive to foster a culture of excellence in service. Here are just a few reasons to consider joining our team:

• Innovative Environment: Work in a dynamic, fast-paced environment where your ideas and contributions can make a real impact.
• Career Development: Access to comprehensive training programs and opportunities for career advancement within the CIMB Group.
• Work-Life Balance: We understand the importance of maintaining a healthy work-life balance and support our employees through flexible working arrangements.
• Diversity and Inclusion: Our inclusive culture values and respects the diverse backgrounds of all employees, creating a stimulating workplace.

Job Responsibilities

The successful candidate will be responsible for managing a variety of customer service activities, ensuring that customers receive the best possible experience with CIMB. Key responsibilities include:

• Responding promptly to customer inquiries via phone, email, and chat systems.
• Providing accurate and timely information about bank products and services.
• Resolving customer complaints and issues in a professional manner.
• Maintaining thorough knowledge of CIMB’s products and services to educate customers effectively.
• Documenting customer interactions and feedback to support continuous improvement efforts.
• Collaborating with team members to meet and exceed service targets.

Qualifications

We are looking for candidates who have a strong commitment to customer service and a desire to succeed. The ideal candidate should possess the following qualifications:

• A minimum of a high school diploma; a bachelor’s degree in Business, Finance, or a related field is a plus.
• Previous customer service experience, preferably in a banking or financial services environment.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to work effectively in a team environment.
• Proficient in using computer systems and software applications.

Benefits

At CIMB, we understand that our employees’ health and well-being are paramount. We offer a competitive compensation package that includes:

• Attractive salary and performance-based bonuses.
• Comprehensive health insurance coverage.
• Retirement savings plan with company matching contributions.
• Paid time off and holiday leave.
• Employee training and development programs to enhance your skills.

Application Process

If you are ready to take the next step in your career and join a dynamic team dedicated to delivering outstanding customer service, we invite you to apply for this CIMB customer service job today. Please submit your resume and cover letter detailing your experience and why you would be a great fit for our team.

We thank all applicants for their interest in CIMB, but only those selected for an interview will be contacted. Let’s build the future of banking together!