Industry: Private

Employment Type: Full Time

Work Hours: 8

Salary: $20 To $30/An Hour

Location: United States

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Full Job Description

Job Title: Ticketing Reservation Specialist

Company Overview

At World Travel Co., we are dedicated to providing exceptional travel experiences to our clients. With over 15 years of industry experience, we have established ourselves as a leader in travel and event ticketing solutions. Our team is comprised of passionate professionals who thrive in a collaborative environment and are committed to excellence. We are currently seeking a hardworking and detail-oriented Ticketing Reservation Specialist to join our team.

Job Overview

The ticketing reservation job description entails managing and processing travel and event ticket arrangements for our clients. You will be responsible for ensuring that all reservations are handled efficiently and accurately while providing outstanding customer service. The ideal candidate will possess strong communication skills, attention to detail, and the ability to work under pressure in a fast-paced environment.

Key Responsibilities

• Manage the entire ticketing process from inquiry to reservation confirmation, ensuring accuracy and adherence to deadlines.
• Communicate with clients to understand their travel and event needs, providing recommendations and booking options accordingly.
• Coordinate with airlines, hotels, and event organizers to secure reservations and make necessary adjustments to itineraries.
• Utilize ticketing software and systems to create and manage bookings, ensuring all information is documented and accurate.
• Process payment transactions and issue tickets in line with company policies and procedures.
• Respond to client inquiries and resolve any issues related to bookings in a timely and professional manner.
• Maintain comprehensive knowledge of industry trends, travel destinations, and ticketing regulations.
• Provide exceptional customer service through active listening and personalized interactions.
• Collaborate with team members to enhance operational efficiency and improve booking processes.
• Prepare reports on ticket sales, reservations, and client feedback to assist in business development.

Qualifications

• High school diploma or equivalent; a degree in hospitality, travel, or related field preferred.
• Proven experience in ticketing, reservations, or customer service roles.
• Familiarity with ticketing software (e.g., Amadeus, Sabre) is desirable.
• Strong organizational and time management skills with an ability to prioritize tasks effectively.
• Excellent verbal and written communication skills.
• Ability to work collaboratively in a team setting and foster positive relationships.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Adaptability and a passion for solving problems in dynamic situations.

Work Environment

This position is based in our modern office located in downtown Seattle, Washington. The work environment is fast-paced, and we encourage collaboration among departments. The typical working hours are Monday through Friday, 9 AM to 5 PM, with limited weekend and evening hours as needed based on travel demands.

Benefits

• Competitive salary based on experience.
• Health, dental, and vision insurance.
• 401(k) plan with company match.
• Generous paid time off policy.
• Employee travel discounts and perks.
• Ongoing training and professional development opportunities.

How to Apply

If you are enthusiastic about travel and have a knack for customer service, we would love to hear from you! Please submit your resume and cover letter, detailing your experience and explaining why you would be a great fit for the Ticketing Reservation Specialist role.

Join us to shape unforgettable travel experiences for our clients. Apply on this page today!

Equal Opportunity Statement

World Travel Co. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all backgrounds and perspectives.